My Agent is the user interface where you can chat with a live agent from the call center that will be available for use to owners Monday – Friday from 9:00 a.m. – 7:00 p.m. EST, Saturday – Sunday from 9:00 a.m. – 6:00 p.m. EST. Your agent will interact with you through a messaging application on the WorldMark website. This live agent will find answers to your questions via info center and your club website.

It is located on the post-login pages. It will appear in the lower right-hand corner of the screen for computer users and mobile devices.

My Agent will show as a message bubble icon in the bottom right corner where you can select the tray to type within to start asking questions.

Only authorized users on the account are available to chat with a live agent. Verification will follow the standard Owner Services verification process.

Inquiries that are better suited for a phone call or are not supported through live chat may be directed to the appropriate department. If you are available to speak over the phone, a guide will contact you directly using the verified phone number provided. If you are not available, you will be provided with the department’s contact information.